How to Make a Complaint

Customer feedback and complaints help us improve our products and services. To make a complaint please complete the following form or contact our team.

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Other Options

If you have raised your concerns with our team and are not satisfied with the outcome or you believe that we have not resolved your complaint fairly, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA).

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001